Privacy Policy

Last Updated: 17 February 2018

1. Introduction

Mass Distribution Solution (MDS) (referred to as “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website www.massdistributionsolutions.co.za and our services.

2. Information We Collect

Personal Information:

  • Contact details (name, email address, phone number, company)

  • Professional information (job title, company details)

  • Technical data (IP address, browser type, browsing behaviour)

  • Communication records (emails, contact form submissions)

Automated Collection:
We use cookies and similar technologies to collect information about your website usage to improve your browsing experience.

3. How We Use Your Information

We use your personal information for:

  • Providing quotations and technical information about our services

  • Responding to your inquiries about equipment supply and refurbishment

  • Processing orders for pumps, valves, gearboxes, and other industrial equipment

  • Sending technical updates relevant to the mining and industrial sectors

  • Improving our website and services

  • Complying with South African legal obligations

4. Legal Basis for Processing

We process your personal information based on:

  • Your consent (when you contact us or request information)

  • Contractual necessity (when providing engineering services)

  • Legal compliance (adhering to South African regulations including POPIA)

  • Legitimate business interests (improving our services)

5. Information Sharing

We may share your information with:

  • Trusted suppliers involved in equipment refurbishment projects

  • Service providers (IT support, website hosting)

  • Legal authorities when required by South African law

  • Professional advisors (accountants, lawyers)

We never sell your personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, or destruction. This includes secure servers, encryption, and access controls.

7. Your Rights

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Object to processing

  • Request deletion of your information

  • Withdraw consent

To exercise these rights, contact us at info@massdistributionsolutions.co.za.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by South African law.

9. International Transfers

As a South African company primarily serving local industries, we generally process data within South Africa. Any international transfers will comply with POPIA requirements.

10. Cookies

Our website uses cookies to enhance user experience. You can control cookie settings through your browser preferences.

11. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of these external websites.

12. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date clearly displayed.

13. Contact Us

For privacy-related inquiries, please contact:
Mass Distribution Solutions (MDS)
Email: info@massdistributionsolutions.co.za
Telephone: +27 64 830 1279
Physical Address: 4 Progress Road, Grobler Park, Roodepoort, 1724, South Africa